Frequently asked questions
- How long will my order take to arrive?
- Every piece is made to order: production takes 2–5 business days, then it ships with tracking. Door to door, in business days: United States 5–15, Canada 12–17, United Kingdom 7–11, Australia 20–24, New Zealand 17–23, Ireland 8–12. Shipping & delivery
- How much is shipping?
- A flat $4.99 per order, however many items you buy, to every country we ship to. Every parcel is tracked.
- Which countries do you ship to?
- United States, Canada, United Kingdom, Australia, New Zealand and Ireland. Checkout only accepts addresses in these countries for now.
- Will the cap fit me?
- Our caps are one size with an adjustable closure, but the styles fit differently: dad caps 53–61 cm, vintage corduroy caps 51–56 cm, trucker caps 55–60 cm and denim hats 55–64 cm head circumference. Every product page shows its own range — measure your head before you order. Size & fit guide
- How do I wash my cap?
- Hand-wash only, in lukewarm water with a mild detergent — no bleach. Spot-clean small marks with a damp cloth. Skip brushes, the washing machine and the dryer: they can ruin the shape and the embroidery. Reshape while damp and air-dry away from heat. Every product page has the care instructions for that item.
- Can I return or exchange my order?
- If your order arrives damaged, defective or misprinted, email us a photo within 30 days and we'll send a free replacement or refund you. In the UK and Ireland, you can also cancel for any reason within 14 days of delivery. Everywhere else, each piece is made just for you, so we can't take returns for a change of mind or the wrong size — please check the fit first. Returns
- What if my parcel gets lost?
- If tracking shows your parcel was lost in transit, email us and we'll send a new one free or refund you.
- Is it safe to pay on your site?
- Yes. You pay on Stripe's secure checkout page — Stripe is one of the world's largest payment processors. Your card details go straight to Stripe.
- What currency are prices in?
- US dollars (USD). If your card is in another currency, your bank converts it at its own rate.
- How do I track my order?
- Enter your order number (it's in your confirmation email) and the email you ordered with on our Track order page to see each step, the latest carrier update and when it should arrive. We also email you a tracking link as soon as it ships. Track your order
- How do I contact you?
- Email orders@dotcreativealley.com — we're a small shop, a real person reads every message, and we reply within 2 business days. Contact us
Still have a question? Email orders@dotcreativealley.com — we reply within 2 business days.